Invoice Cloud FAQ’S
Have you tried our new invoice cloud payment system? After 2 months we have received a lot of positive responses and seen an increase in online payments. Here are a few FAQs we have been receiving!
Is my old auto pay still active?
Yes. If you were previously enrolled in ACH through the City you will continue to see your bills paid automatically.
Are there fees for paying online?
There are no fees for customers to pay online, the City incurs all credit card fees.
Is my old log in information still valid?
No. The old VCH system and the new InvoiceCloud system are not affiliated. If you would like an online account, you will need to re-register.
How do I register for an account?
Go to invoicecloud.com/waconiamn at the very top of the page click ‘Sign In’. Then on the page that loads click “Register”. Or if from a mobile device, scroll to the bottom of the page and click “Not Registered? Click to Register”.
What is the secure code that is required to enter?
That is an online security measure. You simply need to type in the combination of letters and numbers that appear into the entry field.
What is the difference between auto pay & scheduled payments?
AutoPay is an automated process which pays your balance in full each billing cycle on the due date. Scheduled payments are manually entered by you for the date you choose. Reoccurring Scheduled payments allows you to choose the date you’d like the payment to be sent.
The City of Waconia’s new bill payment service is official live as of December 2, 2019! Continue reading to find out what this means for our customers.
Customers will be able to make one-time payments on the City’s website for their utility bills without having to set up an account. A username and password will not be required to make a payment on your utility account!Customers have the option to set up an account with a username and password on the new site. If an online account is set up, customers will be able to manage automatic payment information, notification preferences, and the date they want to pay their bill. Usernames and passwords for your old utility billing account will no longer be valid once the new system is up and running. If you need historical information about your account, please email email@example.com.
Customers will have the following new payment options:
Automatic Payments with a Credit Card: After December 2, set up your new online account to take advantage of this option.
Pay by Text: After December 2, set up your new online account to set up your payment option and text notification preference.
Customers that have their utility bills emailed to them will now receive an email with a PDF copy of their billing statement. This change will be effective for the November 2019 statements that will be emailed on December 2, 2019.
Customers can set up payment reminders to be sent before their utility bill is due. Notifications can be sent via email or text when an online account is set up.